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Microsoft Receiving 2,500 Broken 360s A Day In UK?

Red Light O' Death!

Xbox-centric gaming site, 360gamer, has uncovered that a 360 repair center in the U.K. in Havant is having to distribute a good number of consoles sent there for repair to keep up with the 1,500 to 2,500 consoles they receive...every day. Lee Sherman, a Xbox 360 owner, told 360gamer that his Xbox 360 had been sent to Prague, which extends the turn around time for his console.

The poor guy goes on to describe his experience. After three weeks and numerous phone calls, he was finally told by customer service representatives that his console would be "returned shortly." He goes on to say he called the repair center in Havak directly (after being told they don't have phones, but he found a number on the wonderful internet) and this is what he found out:

“...between 1,500 to 2,500 consoles get sent to Havant by three UPS lorries per day, to then be shipped to Prague for repair,” Lee told us, going on to add, “[We] phoned up Nora the [customer service] supervisor again, who then admitted my console was in Prague and hadn’t been looked at yet – she seemed amazed that we knew!”

The forums of Xbox.com also contain many comments expressing similar problems:

“I just spoke to the customer support people because my 360 has been gone since the 8th of June,” says forum user, LordBrown in a post dated 23rd of June. “Apparently because of the backlog in Havant they’re sending 360s to repair centres outside the UK! And that because of this Microsoft are legally allowed an additional ten days to get your 360 back to you.”

360gamer have contacted Microsoft but have yet to receive a response. I suppose we'll hear what they have to say, soon enough. Could this be indicative of a mass failure of systems in that region or just poor planning on how to evenly distribute systems for repair. I will not rule out either possibility. What's your opinion?

Microsoft now receiving 2,500 broken 360s per day in UK alone? [360gamer]

4 Comments

Tiresias said:

jesus...that's a lot

Hope mine doesn't break soon :( probably inevitable it will at some point though. I know someone who still has a launch one, apparently that's pretty rare now :/

monkeygrimace said:

Doesn't suprise me. I'm in the UK and I know about five people with 360's. All of them have had to send theirs off for a replacement - including me. It seems it's part of the xbox 'experience'.
I'm quite suprised that MS have managed to get away with the terrible reliability of the 360 so far. If the PS3 had launched with these kind of problems Sony would have be crucified for it as we have all been in a Sony bashing mood (often not without reason).

It's bound to catch up with MS soon though. Where's the console revision with cooler chip etc? That's been a long time coming.

Tiresias said:

They've been coming back from repairs with much bigger heatsinks, that's been happening for about a month now, that's likely a decent enough fix. The quieter chip wouldn't go amiss either.

It was basically caused by Microsoft trying to avoid the furore over how big and bulky the xbox 1 was, and thus sacrificed build quality for small and sleek, and then sony went and built a xbox 1 sized console in a bit of a reversal :/

hypothetical said:

The failure rate of the system is one of the main reasons I have held off on buying one. I wonder how much business this is losing MS.

And girls who like girls who like rumble packs!

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hypothetical on Microsoft Receiving 2,500 Broken 360s A Day In UK?: The failure rate of the system is one of the main reasons I have held off on buying one. I...

Tiresias on Microsoft Receiving 2,500 Broken 360s A Day In UK?: They've been coming back from repairs with much bigger heatsinks, that's been happening for about a month now, that's likely...

monkeygrimace on Microsoft Receiving 2,500 Broken 360s A Day In UK?: Doesn't suprise me. I'm in the UK and I know about five people with 360's. All of them have had...

Tiresias on Microsoft Receiving 2,500 Broken 360s A Day In UK?: jesus...that's a lot Hope mine doesn't break soon :( probably inevitable it will at some point though. I know someone...

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