Xbox-centric gaming site, 360gamer, has uncovered that a 360 repair center in the U.K. in Havant is having to distribute a good number of consoles sent there for repair to keep up with the 1,500 to 2,500 consoles they receive...every day. Lee Sherman, a Xbox 360 owner, told 360gamer that his Xbox 360 had been sent to Prague, which extends the turn around time for his console.
The poor guy goes on to describe his experience. After three weeks and numerous phone calls, he was finally told by customer service representatives that his console would be "returned shortly." He goes on to say he called the repair center in Havak directly (after being told they don't have phones, but he found a number on the wonderful internet) and this is what he found out:
“...between 1,500 to 2,500 consoles get sent to Havant by three UPS lorries per day, to then be shipped to Prague for repair,” Lee told us, going on to add, “[We] phoned up Nora the [customer service] supervisor again, who then admitted my console was in Prague and hadn’t been looked at yet – she seemed amazed that we knew!”
The forums of Xbox.com also contain many comments expressing similar problems:
“I just spoke to the customer support people because my 360 has been gone since the 8th of June,” says forum user, LordBrown in a post dated 23rd of June. “Apparently because of the backlog in Havant they’re sending 360s to repair centres outside the UK! And that because of this Microsoft are legally allowed an additional ten days to get your 360 back to you.”
360gamer have contacted Microsoft but have yet to receive a response. I suppose we'll hear what they have to say, soon enough. Could this be indicative of a mass failure of systems in that region or just poor planning on how to evenly distribute systems for repair. I will not rule out either possibility. What's your opinion?