So, amidst all the hub bub over the homophobic Halo 3 video, a voice of reason has come to share some insight. Xbox Community leader Major Nelson emailed me with his take on the whole situation. Whatever side of the argument you fall on, I think we all agree that some of the things said in this video were completely uncalled for and Major Nelson has a few things to say concerning how to protect yourself from this kind of a situation.
I just watched (listened) to the video you posted on your site. Needless to say, it was disappointing to see how some Xbox LIVE members behave. As you know, that is not the type of behavior we support. With over 8-million members, it's unfortunate that some members decide to act like this. I want to point out a few things that ALL Xbox Live members can do to ensure a enjoyable experience:
1) Play online only with friends.
2) Turn off voice from non-friends. This is a system level setting that work across all games, and as you can imagine, will only allow you to hear what your friends will say. You can find details on how to set it up here http://www.xbox.com/en-US/support/familysettings/live/xbox360/familysettings-communications.htm
I also want to let your readers know that if they EVER encounter behavior like that in any game, they should use the in dash feedback system to file a complaint:
3) File a complaint. Using the dashboard complaint system, file a communications complaint. We DO act on complaints, so I highly encourage people file complaints where appropriate. Details on how to file a complaint here: http://support.microsoft.com/kb/908640?sd=xbox
Also, I'd be happy to play with you and some of your readers sometime as well.
Thanks Major, we appreciate the support that you and your team have given. In my personal experience, Xbox LIVE has been a great way for me to game with friends I might not otherwise get to see or hang out with. Xbox has done a great job bringing the gaming community together despite the ignorance of certain players.