Exploiting Xbox Customer Service Loop Hole: Call The A-Team.
I can't say that my experiences with Xbox customer service has been stellar. When my console died (thank you Bioshock and your mega-intense graphics!) I was forced to shell out over a hundred dollars for a service fee. Cut to a month later and I've not received a coffin and they told me one was not coming. Thankfully Timsy was on the case and got me in contact with someone state-side that got me fixed and running in less than a week. Not everyone has those kinds of contacts.
Before you get too far into this, you should know I don't entirely agree with circumventing the system. A lot of people are actually helped by the (awful) initial help staff and unless you explicitly know they can't help you you're just putting undue load on the 'first-string draft picks' so to speak. Jason at Doombot came up with an interesting method of getting service taken care of efficiently, albeit shady.
1. Call 1-800-4-MY-XBOX.2. Get a reference number for your problem as quickly as possible. You may need to say "I already did that" when they try to make you do the troubleshooting script, just to expedite the process.
3. Hang up and call the escalated support number, 866-506-3826.
4. Talk to someone who knows what they're doing.
It's nice to see short instructional lists. Again, don't do this if you have something simple like a RRoD, you can get that repaired from their service webpage.
How To: Quickly Contact Intelligent Life At XBOX Customer Service [The Consumerist]
[via Kotaku]
Asterick
Posted to Video Games on 6 May 2008
· Comments (1)
Other stuff like this: customer service, intelligent life, outsourced help, RRoD, xbox 360
How ironic. I was playing the last mission in GTA4 and the game crashed, which was nothing new, anything over a hour gets me a disc read error. Then When I booted it back up I got the red rings :'( Joy... Now I have to wait two weeks to beat the game. This should be helpful and it's my second 360 and last time it died I went to a friends house to use his as he's the only one I know with a 360 but his died last week :'(