Customer Service Is Easy: Have You Tried Guessing?
Oh the horror. You just drop $50 on a new game for your PC, you get it unwrapped and begin the install process. "Please enter the code bla bla bla", it says. Just as you finish entering the 19th character you realize that something is terribly wrong. The 20th digit is missing.
In a freak accident, a few misprints (see: a lot) has left a good number of people unable to play their copies of Command & Conquer: Red Alert 3. The problem in question is exactly what I described above, the printer simply didn't think you needed it. Now, customer service must be ringing off the hook with irate gamers. Need a quick fix? Here's the answer supplied by EA's customer service:
There is currently a work-around that may allow you to bypass this issue. Since you have the first 19 characters of the code already, you can basically try guessing the last character," explains the customer support site.To do this, simply enter your existing code, and then for the last character, try the letters A-Z, and then the numbers 0-9. You should eventually get the right combination, and be able to play the game/
Awesome. While I do think this would probably be faster than dealing with customer service, it seems like such a silly (although effective solution). At least EA is saving on ink.
EA tells users to "try guessing" missing security key [gamesindustry.biz]
Asterick
Posted to Video Games on 4 November 2008
· Comments (4)
Other stuff like this: command & conquer, ea, inconvenience, red alert 3, security key
What if there are Two codes the same except for the last digit?
LMAO, best customer service EVER
I can't wait until they start recommending keygens and just stop including serial numbers altogether.
"Have you tried banging your head on the keyboard, sir? Maybe if you do that enough times, the right character will pop up."