For boys who like boys who like joysticks!

GayGamer Feeds:

  • RSS Feed button
  • Podcast Feed button

Staff:

Archives:

« Final Fantasy (The Indie Band) Changes Name | Main | Deals: Torchlight On Sale At Steam This Weekend »

Reflections On Sony And God Of War

2009-08-17_18-27-00.jpg

This was a good week. In going through the motions of an office Kris Kringle, I was fortuitous enough to emerge from the rather garish exchange meal at TGIFridays with a copy of God Of War Collection. My associate - a somewhat vapid but sweet soul - proudly proclaimed that the game included a voucher for the God of War III Demo. I smiled and nodded excitedly thanking this non-gamer for her gift reminding myself she couldn't possibly know I had already played the demo at a convention earlier this year. I got home and tossed the gift on my already massive stack of backlogged titles and forgot about it.

A day or two later I reached for the collection and opened it immediately noticing the voucher for the demo. Entering the PSN Store I attempted to redeem the code several times with no luck. I kept receiving an error message. Contacting Sony I was told that most code vouchers did not work and that I was to send an email to Sony from their website requesting a new code. This seemed like a lot of hoop-jumping to get a demo already promised out of the package. Regardless, I sent the email request and waited to hear back from Sony. This type of service is something I have unfortunately come to expect from the company. Most times when I call for service or assistance I am faced with representatives that know little or nothing about the products of their company. Once when I called asking about a loading issue with my PSP, the operator actually had to check online material to know that I was talking about their portable game device and not a console! However, having issues with the voucher is something I might have expected, considering this is not the first time I have had technical issues with the venerable GOW series.

Details after the jump...

I purchased my PS2 late. PS2 Slim late. As I ran the gamut of the console's back catalog I inevitably purchased a $20 Greatest Hits copy of God of War. My experience of the first level was a very good one and like most I was enthralled by the silken graphics, visceral story, and the build your own combo fighting mechanics. The problem didn't occur until I reached the crescendo event of the Aegean Sea: The Hydra, where players receive an in-game prompt to mash the circle button to smash its head into the mast of a ship. No matter how hard I tried to mash that button the head of the Hydra would never smash the mast and time after time its health would restore and my frustrations would rise. Upon searching the internet I found no official news about what was happening in my game, in fact the interwebs seemed split completely down the middle about weather this was just a matter of physical prowess or in fact a glitch. After a frustrating phone call to Sony's consumer support line I was told by a sincerely apathetic Sony representative that there was in fact a glitch and this only arose in the greatest hits version when played with a PS2 Slim. The representative told me this would not happen with first print copies which at this point were hard to find. I told him I was baffled at the what he was suggesting: A readily available copy of a game is only compatible with a scarcely available hardware sku? The guy affirmed my confusion and actually laughed at me when I asked if I could receive a refund for game that, according to him would not comply with my system! I was furious at this point and decided to give up on GOW altogether and let my frustrations melt away as I settled in with a new copy of Resident Evil 4 instead.

Months later I received a phone call from a helpful friend at a local game store who knew of my situation and told me that a guy just traded in a completely new copy of a first print, and (according to Sony) glitch free GOW and that I was welcome to it free of charge! I picked up the game and beat the Hydra on the first try with almost no effort at all during that particular context sensitive mini game. On the God of War website forums, the current consensus suggested the problem had to do with the duel layered data on the disks and that some models of PS2 had trouble reading the disk if smudged even slightly. It should be noted that each of the aforementioned play attempts were on the normal difficulty level but whatever the actual issue, GOW on the PS2 is a very glitchy game to begin with and all the trouble I endured just to play this masterpiece soured my initial experience.

It is an unfortunate oversight of a large company to employ associates ill informed of the product they are hired to represent. It does not send any message of good faith to the consumer about the products they sell or the contract generated with purchase of said products. It is also unfortunate but unsurprising that a company would make promises they have trouble keeping: this demo voucher being a prime example. It is obvious Sony decided to ship the game before the linguistics of demo distribution were ironed out or even decidedly possible. All gripes aside I am now almost finished with God of War in the collection and I am loving every second of it! If any game deserves a remastered collectors edition it is this one. The remastered polygons are gorgeous and seeing it in HD helps to project the scale of what GOW was and what it has done for games since. I still have not heard word from Sony with regard to my empty demo voucher and I don't really care. The game will be upon us soon enough and in the meantime I have all the God of War I need.

9 Comments

Mindy said:

This was the most convoluted article ever.

Why do you think we want to read 4 paragraphs about how you couldn't redeem a voucher for a demo you've ALREADY played. Newsflash to amateur bloggers: no one cares if you couldn't redeem your demo, or if you experienced poor customer service on the telephone. I know it's annoying, but it isn't news. The internet does not appreciate being your ear to bitch into. Be professional and post something newsworthy and/or interesting.

wolverinefactor said:

While above poster might be a tad harsh on the matter, I sort of agree. Personally, the Sony website offers a list of games that aren't compatible with the slim PS2 sku. As a consumer it's your own job to follow up on that sort of thing. Same with only certain xbox titles work on the 360. Same basic logic here. You could have easily returned the game after buying it.

As for the voucher, yes it's a problem on Sony's part but they told you how to fix said problem. So I don't see what the real problem is here? And really you acted as if the demo didn't even matter since you played it before so why get up in arms about it? Not like you're not getting the demo.

JeffreyOSU said:

Geez, Mindy... who peed in your Cheerios? Nice post bitching about not wanting to read ROC's bitching.

Wolverine: PS2/PS2 Slim is not the same thing as XBox/XBox 360 -- the 360 is a completely different console than the regular XBox (and advertised as such), not just a different form factor. Unless it says on the PS2 Slim box in BIG, BOLD letters that not all PS2 games are compatible, then there is no reason for someone to think that a PS2 game would not play on a different form factor of the same system. I'm someone who pays fairly close attention to gaming news, and I've never heard of this regarding the PS2 Slim -- what about the average consumer? Companies are starting to do that more and more now, and it sucks. Sony is the worst of the game companies with how many different versions of the PS3 there were (e.g., they weren't backwards-compatible, then they were, then they weren't again...), but Nintendo has been guilty of it to a lesser degree (the DSi not being able to use features or play DS games that require the GBA slot). Don't get me wrong -- I love all of my game consoles, but this particular trend is B.S.

As for the voucher, they told him how to fix the problem, yes, but the problem is still not fixed. The fact is a demo was promised and not (yet) delivered -- it is completely beside the point (i.e., bad customer service) that he has played it before.

SZK said:

@Mindy:

That was the most pointless comment ever.

Why do you think we want to read 2 paragraphs where you behave like a self-centered child? Newsflash to amateur commenters: no one cares if you you don't consider it to be interesting or newsworthy - if it's not to your liking, simply move on without taking the time to type out insults. I know you're annoying, but that's something you're going to have to work on. The internet does not appreciate being your ear to bitch into. Be polite and learn to give constructive criticism instead.

@Roc:

I also had no idea that PS2 Slims couldn't read certain PS2 games. I really hope that the multitude of PS3 types doesn't follow suit.

ROCsteady said:

I think it IS news when a company fails to deliver their end of a purchase agreement. And to let something like a demo that was the highlight of this game's point of sale remain undelivered is unacceptable. It is my duty as a gamer and a journalist to aid in informing YOU the reader as much as possible. Exposure of the faulty business practices of a company that controls a fair chunk of the games market insures there will be less chance of YOU the consumer being swindled in the future.

Tebeau23 said:

This article makes me bipolar...You seem mad and then it magically melts into positive, sigh

mintoncard said:

Of note: I recently purchased the GOW collection and had trouble redeeming my demo code as well. After scratching the heck out of the "scratch-off-box", most of the letters were horribly printed and marred by the silver overlay. It took about 15+ attempts to change the "B"s to "8"s and the "G"s to "6"s. Perhaps you need to look at your code under a microscope or magnifying glass to see what the code actually is. That's what I had to do.

Yamil said:

I had this problem but I sent an e-mail to Sony and they sent me a new code the next day so I'm not so angry about it.

wolverinefactor said:

The info about non-compatible titles for PS2 is in the consumer aler section of the Playstation site. One should always check things before buying a system. This was all known from almost day 1 of the Slim model release.


As fort he code, this isn't the first time this year it's happened. A number of titles have been released with faulty codes. maybe you input yours wrong like someone said, or hey maybe the code is wrong but unlike the other codes this is the only one that isn't for free DLC items and is instead a demo, which is available from renting/buying district 9 on bluray or even from the GOW3 website a while back.

And girls who like girls who like rumble packs!

E3 Twitter

Gay Gamer of the Week

Gay Gamer Of The Week: Bryce bryceggotw.jpg

Name: Bryce

Forum Name: oktomat

Age: 21

Location: Portland effin' Oregon!

Gay, Straight or Bi: Gay

Find out more about me!

Recent Comments

wolverinefactor on Reflections On Sony And God Of War: The info about non-compatible titles for PS2 is in the consumer aler section of the Playstation site. One should always...

Yamil on Reflections On Sony And God Of War: I had this problem but I sent an e-mail to Sony and they sent me a new code the next...

mintoncard on Reflections On Sony And God Of War: Of note: I recently purchased the GOW collection and had trouble redeeming my demo code as well. After scratching the...

Tebeau23 on Reflections On Sony And God Of War: This article makes me bipolar...You seem mad and then it magically melts into positive, sigh...

ROCsteady on Reflections On Sony And God Of War: I think it IS news when a company fails to deliver their end of a purchase agreement. And to let...

GGP Mailing List

Are you gay and working in the games industry? If you are interested in networking with other folks like you within the industry, try joining the Gay Game-Industry Professionals mailing list. Click here for all the details!

Links

The GayGamer Store

  • Help support GayGamer by purchasing your items through our store!

All rights reserved © 2006-2010 FAD Media, Inc.