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Sony's PSN & Your Info

PSN logo.

Sony's PSN has now been down since the 20th, which is when Sony seemingly noticed a security breach and took down its services. As they've outlined in an FAQ about the attack, they have since brought in some experts to assess the damage, as well as help rebuild the network.

In the interest of not reporting rumors of what exactly happened (Sony is being close-lipped, per usual), I just wanted to give everyone a head's up that if you used a similar password on your PSN account as you did other places, you may wish to change that. Quickly.

As the FAQ reports:

14. What personally identifying information do you suspect has been compromised?
Although we are still investigating the details of this incident, we believe that an unauthorized person has obtained the following information provided by PlayStation Network/Qriocity account holders: name, address (city, state, zip), country, email address, birth date, PlayStation Network/Qriocity password, login, and handle/PSN online ID. Other profile data may also have been obtained, including purchase history and billing address (city, state, zip). If an account holder has authorized a sub-account for a dependent, the same data with respect to that dependent may have been obtained. If an account holder provided credit card data through PlayStation Network or Qriocity, it is possible that the credit card number (excluding security code) and expiration date may also have been obtained.

15. How will I know if my personal information has been compromised?
We have provided notices to consumers at the email addresses associated with their PlayStation Network/Qriocity accounts. You may also visit www.us.playstation.com/support and www.qriocity.com for notices regarding this issue. In addition, we have taken steps to disseminate information regarding this issue to media outlets so that consumers are informed. To protect against possible identity theft or other financial loss, we encourage you to remain vigilant to review your credit card account statements and to monitor your credit reports.

There are a lot of maybes, perhaps, and mistakes right now. If you are worried about your credit card information being accessed, I would probably check your bank statements, and/or call your bank and explain to them that your card may have been compromised (via Twitter, I have seen reports of some people mentioning Sony in these calls and receiving a bit more help, but take that with a grain of salt). Also, please do remember to change your passwords every so often, and not reuse them terribly frequently.

Unfortunately, until Sony starts speaking more openly (which they say they won't until they have a better picture), the full extent of the data that may have been compromised cannot be truly assessed.

4 Comments

Nick said:

I'm glad their trying to fix things, but I was pretty put off when I was told by them on the phone that I would not be refunded any time missed from paid services like Qriocity, and cannot cancel until things are fixed. in the mean time my credit card will be charged I was told ;_; Hopefully my bank will let me put a hold on those auto payments.

Karrde said:

Well, I've already changed my passwords, the personal info they got coulda been found in a phone book so I'm less worried about that. Gonna cancel my check card and get my bank to give me a new one. They cancel and give new ones without questions and you got it back in like 4 days. The only annoying thing is I'll have to redo my donations that are tied to my card XD

AnakinGaeda said:

In agreement with Karrde, it's better safe than sorry. If you've used the same email/password combination from your psn account as in a few other places, it would be a good idea to change your passwords asap. And if you've bought anything with a credit card on PSN, it would be a lot less hassle to call and get a new card with a new number than to wait and have to fix things after damage has already been done if the hackers did manage to get that type of information and have a way to put it to use.

Sony need to go f**k themselves, I will not be buying any of their future games consoles. In fact I'm considering selling my backwards compatible PS3... ok I wont go that far but heed my threats Sony, heed my threats!!

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JustTheTrick tm on Sony's PSN & Your Info: Sony need to go f**k themselves, I will not be buying any of their future games consoles. In fact I'm...

AnakinGaeda on Sony's PSN & Your Info: In agreement with Karrde, it's better safe than sorry. If you've used the same email/password combination from your psn account...

Karrde on Sony's PSN & Your Info: Well, I've already changed my passwords, the personal info they got coulda been found in a phone book so I'm...

Nick on Sony's PSN & Your Info: I'm glad their trying to fix things, but I was pretty put off when I was told by them on...

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