- Terms include binding arbitration with class action waiver to resolve disputes.
What this means is that if you and other users have a problem with Microsoft’s new console then you cannot band together for a class action lawsuit, much like what happened when the Xbox 360 disc drive was destroying discs, and when massive numbers of users were banned for having modified consoles even if those “modifications” were just a result of fixing a broken DVD drive, and when people were being double-billed for their Live! subscriptions, and when Microsoft covered up the failure rates of the 360 console. Instead, the legal options that Xbox One owners will have are to either take Microsoft to court one-on-one – may the man with more of the high-priced lawyers win – or to engage in arbitration.
Arbitration is one of the worst deals to be offered to consumers on any front in any situation. What happens in arbitration is that the wronged consumer, in lieu of going into a court battle, can attempt to settle disputes with the company through an arbitrator. An arbitrator who is selected by the company and goes through a process with no legal rules or objections. In other words, it’s a like having Smithers settle a dispute between you and Mr. Burns.
By this point it is clear that Microsoft hates you, actively. Yes, you, consumer who wants to give them money to play video games. They don’t like you as you are a burden, the obstacle between them and your money. The opinion they have of you is that you are some dupe who should give them your cash, be grateful for the privilege of owning anything they deign to toss your way, and then scuttle away into the dark and bother them no more.
Microsoft, if I might offer a suggestion: if you hate consumers so much, then you might want to get out of the business of production.